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FAQs

Q: How can I pay for my online purchases?

A: We accept MasterCard, Visa, American Express and Discover cards. We have a highly secure site and ensure your information will be safe.

Q: How much will it cost to ship my order?

A: Shipping is determined by the size and weight of the items you want shipped. It also depends on how far we are shipping — and how quickly you want your order.

Q: How is sales tax calculated/charged?

A: Sales tax is charged based on tax rates at our brick and mortar store in Bellaire, Texas.

Q: How is my package being shipped?

A: We ship your package through the U.S. Postal Service (USPS.) Once we have processed and packaged your order, it will be mailed out immediately. It can take up to 7 business days to reach the destination, depending on your location. The USPS has the ability to track your package, so be on the lookout for an email with your tracking information!

Q: Can Magpies ship to a P.O. box?

A: Yes, we can! However, we regret to note that rush items cannot be sent to P.O boxes. They require a physical address instead.

Q: When will my order ship?

A: We make every effort to process and ship your order in 1-2 business days. During the holidays, processing and shipping takes 3-4 business days. The timeframe also depends on the day of the week you order, and whether we are able to process your order immediately. Special orders take longer. If items you order are out of stock, we will contact you by email regarding shipping.

Q: Will you send an order confirmation?

A: Yes! You will receive an order confirmation email immediately after you place your order. This does not mean that your purchase is being shipped, but only that we have received your online order.

Q: Can I cancel or modify my order before it ships?

A: To cancel or change an order, call 713.661.9777 or email info@magpiesgifts.com and ask for the shipping department. We will be happy to cancel or change the order, as long as it was placed in the last 12 hours. We cannot always guarantee the ability to cancel or change an order after 12 hours and once it has been processed.

Q: How will I know when my order has shipped?

A: Once your order has been processed and picked up for shipping, you will receive an email with the tracking information. This allows you to follow your package from our doorstep to yours.

Q: How long will it take to receive my package?

A: Once your order has been placed, processed and left for shipping, your package should arrive within 7 business days. If you do not receive your package within 7 business days, please call 713.661.9777 or email us at info@magpiesgifts.com and ask for the shipping department so we can make sure to resolve any issues.

Q: Can I get my order faster?

A: Absolutely! During checkout, simply select overnight or 2-day shipping. Express orders must be placed by 12 p.m. (Noon) CST to be processed the same day. Otherwise, your order will be processed the following business day. Unfortunately, we do not process express orders on Saturdays or Sundays. These orders will be processed and shipped on the next business day.

Q: Will I receive a tracking number?

A: Yes! After your online order is processed and shipped you will receive an email regarding your shipping information — including a tracking number. This allows you to follow your package from our doorstep to yours.

Q: What happens if my package is lost?

A: If the U.S. Postal Service reports that it has delivered your package, but you have not received it, you must contact your local post office with your tracking number. Sometimes the post office places packages on doorsteps you do not normally use, or they keep them at the post office for you to pick up. If you have still not received the order after contacting the post office, please call Magpies at 713.661.9777 or email info@magpiesgifts.com and ask for the shipping department to file a claim with the U.S. Postal Service.

Shop
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FAQs Returns & Exchanges Shipping Info

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Bellaire:5000 Bellaire Blvd. | 713.661.9777

Sugar Land:4837 Sweetwater Blvd. | 281.277.9777

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5000 Bellaire Blvd. | 713.661.9777

4837 Sweetwater Blvd. | 281.277.9777

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Saturday: 10 a.m. – 5 p.m.

Sunday: Closed

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FAQs

Q: How can I pay for my online purchases?

Q: How much will it cost to ship my order?

Q: How is sales tax calculated/charged?

Q: How is my package being shipped?

Q: Can Magpies ship to a P.O. box?

Q: When will my order ship?

Q: Will you send an order confirmation?

Q: Can I cancel or modify my order before it ships?

Q: How will I know when my order has shipped?

Q: How long will it take to receive my package?

Q: Can I get my order faster?

Q: Will I receive a tracking number?

Q: What happens if my package is lost?

Q: Can I pick up my order in the store?

Q: How long will it be until my order is ready for pick-up at the store?

Q: How long will the store hold my order?

Q: What should I bring with me when I pick up my order?

Q: Can I order by telephone?

Q: Do you ship outside the United States?

Q: Do you ship to APO/FPO addresses?

Q: What are your online business hours?

Q: Can I use my gift card online?

Never miss a beat
(or a sale)!